We are open
We wanted to reassure our customers that we are open and are shipping orders while also taking strict health and safety measures to ensure business continuity.
What are we doing?
We are maintaining the highest standard of hygiene in our office and practicing social distancing. Being a small team, we are able to create a tightly controlled environment and follow all guidance from World Heath Organisation (WHO) and the Government. We are constantly monitoring for any changes to this guidance and will take necessary action if needed whilst keeping our customers informed.
Following UK Government's Lockdown as of 23rd March, we continue to operate in accordance with governments guidance for online businesses.
We are working closely with our suppliers to ensure stock levels are maintained and are in regular contact for updates. We have every confidence in the steps they have taken to operate safely.
We continue to ship according to our shipping policy within 48 hours of your order. If this takes us slightly longer this would be due to any additional precautionary measures we needed to take to ensure health and safety and we kindly ask for your understanding.
We ship with Royal Mail and as of 24th March, they advise of possible delays due to increased staff absence. However, they commit to providing best service possible. Being the staple of UK’s infrastructure for more than 100 years, we trust Royal Mail’s experience and measures that they’ve taken to ensure safety during parcel handling and delivery.
Royal Mail has taken the following steps, so far:
- Any parcels that do not fit into a letter box will be left outside the door and the delivery person will knock the door and step aside while the customer receives the item.
- No signatures will be required upon delivery and instead a name of the person accepting the parcel will be logged.
Should there be any changes to the Royal Mail service, we will inform our customers accordingly.
You can view the latest updates from Royal Mail including FAQs here.
A message from us
Finally, we would like to take this opportunity to send a message of care. Please look after your own health and each other. Wash your hands regularly, limit the amount of times you touch your face, and practice social distancing even though you may find it hard. We have found a great resource for managing stress during this time on the website of the Mental Health Foundation.
Aggie & Chris @ The Proper Soap Company