Covid-19 Update About Our Service
We are open
We wanted to reassure our customers that we are open and are shipping orders while also taking strict health and safety measures to ensure business continuity.
What are we doing?
We are maintaining the highest standard of hygiene in our office and practicing social distancing. Being a small team, we are able to create a tightly controlled environment and follow all guidance from World Heath Organisation (WHO) and the Government. We are constantly monitoring for any changes to this guidance and will take necessary action if needed whilst keeping our customers informed.
Following UK Government's Lockdown as of 5th November, we continue to operate in accordance with governments guidance for online businesses.
We are working closely with our suppliers to ensure stock levels are maintained and are in regular contact for updates. We have every confidence in the steps they have taken to operate safely.
We ship most orders according to our shipping policy within 48 hours of your order. Some delays may be expected, please ready our full shipping policy here.
We ship with Royal Mail; you can view the latest service updates from Royal Mail including FAQs here.
A message from us
Finally, we would like to take this opportunity to send a message of care. Please look after your own health and each other. Wash your hands regularly, limit the amount of times you touch your face, and practice social distancing even though you may find it hard. We have found a great resource for managing stress during this time on the website of the Mental Health Foundation.
Aggie & Chris @ The Proper Soap Company